EVENT:
Negotiating Skills to Capture Higher Rates & Fees (Session Code: 493)
Most Americans-and that includes Credit Union employees-don’t like to negotiate. They would rather be the “hero” to their member by getting the lowest cost. Five years ago that was affordable but today the situation calls for a different approach for financial institutions. Industry changes make it more imperative to get higher fees from as many services as possible. This workshop shows how to create win-win results for the Credit Union and member; how to
manage face-to-face meetings in which the Credit Union representative keeps the upper hand. It will address how to use proven negotiating tactics to uncover true customer needs.
Touch points will include:
· The critical strategic discovery questions
· Managing face-to-face negotiations for more profit
· Negotiating ploys and counter tactics
· Success tips for Win-Win negotiations
Illinois Pricing:
Affiliate: $ 85.00
Non-Affiliate: $338.00
Out of State Pricing:
Regular: $ 175.00
Contact: Greg Framarin (Illinois Credit Union League)
Phone: 630-983-3420
Fax: 630-983-3212
Email: gregory.framarin@ilcusys.org