EVENT: The Member Is Always Right - NOT! (Session Code: 668)
We know that the member is NOT always right. But we have to take steps to make them happy regardless of what their situation is! This workshop will offer helpful hints on how to diffuse a tense situation before it gets completely out of hand. Learn how to change a member’s tone of voice, calm an angry member down, and offer sensible solutions to common problems experienced by your members.

Illinois Pricing:
Affiliate: $ 100.00
Non-Affiliate: $200.00

Out of State Pricing:
Regular: $ 150.00

Contact: Mary Jaros (Illinois Credit Union League)
Phone: 630-983-3466
Fax: 630-983-3212
Email: mary.jaros@ilcusys.org

Speaker: Sean McDonald
Speaker Bio:
 Sean McDonald is the Chief Marketing Officer for Liberty Savings Federal Credit Union in Jersey City, NJ. In addition to his credit union duties, Sean is an energetic speaker and trainer specializing in personal and professional development topics including effective networking skills, the importance of goal setting, business relationship-building, sales skills, delivering outstanding customer service, and maximizing profitability.

Location(s):

Location 1:
Telephone - Quickbite - November 20, 2012: 10:00 am CT
Duration: 11:00 am CT

Online registration for this event has ended.