The Member Is Always Right - NOT! (Session Code: 668)
We know that the member is NOT always right. But we have to take steps to make them happy regardless of what their situation is! This workshop will offer helpful hints on how to diffuse a tense situation before it gets completely out of hand. Learn how to change a memberís tone of voice, calm an angry member down, and offer sensible solutions to common problems experienced by your members.
Affiliate: $ 100.00
Out of State Pricing:
Regular: $ 150.00
Contact: Mary Jaros (Illinois Credit Union League)
Telephone - Quickbite - November 20, 2012: 10:00 am CT
Duration: 11:00 am CT