EVENT:
Tips for Cross Selling to a Stressed Member (Session Code: 441)
While many front-line staff members have had cross selling training, the prolonged dip in the economy has taken a toll on the borrowing and use of financial services by consumers who have been impacted by it. To ensure the front line is tuned in to the consumer mentality, this session will provide tips to cross-selling in a positive, rewarding way for both the member and the employee.
Tips that participants will gain from this training session are:
• Use of appropriate nonverbal communication with the stressed member
• Using the right verbal communication for an empathetic conversation
• Understanding gender differences to cross-sell to men versus women
• Leading cross sell tips to make the most of the time-challenged consumer
Illinois Pricing:
Affiliate: $ 100.00
Non-Affiliate: $200.00
Out of State Pricing:
Regular: $ 150.00
Contact: Greg Framarin (Illinois Credit Union League)
Phone: 630-983-3420
Fax: 630-983-3212
Email: gregory.framarin@ilcusys.org