Sales & Service - Key Points to Get Started (Session Code: 621)
In this session we will explore keys to developing a sales and service culture.
We’ll address the following:
• The difference in a Member Centric and Product Centric Sales Focus
• The difference in organizational culture and organizational focus
• The four must haves to create culture.
Use this session to assess your credit union's sales culture or begin to learn how to develop a sales and service culture in your credit union.
Out of State Pricing:
Contact: Mary Jaros (Illinois Credit Union League)
Speaker: Michael Neill
Michael Neill, is the President and founder of Michael Neill & Associates, Inc., and the author of two books, Creating and Maintaining a Credit Union Sales and Service Culture, and Coaching for Performance. Additionally Mike is one of the most sought after speakers in the Credit Union Movement. Prior to starting MNA in 1998, Mike worked as a senior executive where he led the credit union to a number two ranking, in member product penetration and in the top twenty-five in "value to member." In addition to an undergraduate degree in Organizational Development, Mike is certified as a Servant Leader, through Gonzaga University, and as an Executive Coach, by the International Coaching Federation. Mike is closing in on the completion of an M.A. in Organizational Leadership at Gonzaga University.
Telephone - QB - August 15, 2013: 10:00 am CT
Duration: 11:00 am CT