EVENT:
Generating Revenue While Having Members Value Your Brand (Session Code: 669)
While many front-line staff have had cross selling training, the prolonged down economy has taken a toll on the borrowing and use of financial services by consumers who have been impacted by it. To ensure the front line is tuned into the consumer mentality, this session will provide tips to cross-selling in a positive, rewarding way for both the member and the employee.
Tips that participants will gain from this training session are:
• Making sure your nonverbal communication is appropriate for the stressed member
• Using the right verbal communication for an empathetic conversation
• Understanding how to cross-sell to men versus women with the gender differences
• Leading cross sell tips to make the most of the time-challenged consumer
The session is designed to provide those tips that help front line staff create a better experience for members to set the stage for easier cross-selling to reach credit union goals.
Illinois Pricing:
Affiliate: $ 100.00
Non-Affiliate: $200.00
Out of State Pricing:
Regular: $ 150.00
Contact: Greg Framarin (Illinois Credit Union League)
Phone: 630-983-3420
Fax: 630-983-3212
Email: gregory.framarin@ilcusys.org