EVENT: Teller Boot Camp Combo (Session Code: 486 & 603)
You will want all your tellers to take part in this high impact learning experience. Recently revised, the program zeros in on six key modules that remind the teller of the importance of what they do, how they do it, what they say and how they deliver member service. Participants will leave both workshops with plenty of “how-to” and a renewed commitment to excel on the job!

Part One Modules

1. Professional Maturity
· Gain Flexibility
· Polish Your Image
· Reputation Management
· Manage Your Emotions
· Maintain Confidentiality
· Practice Courtesy & Kindness

2. Follow Procedure
· Consistency and Discipline
· Accuracy and Consistency
· Handle Cash Like a Pro
· Robbery Preparedness
· Vigilant Compliance

3. Scrutinize Transactions
· Verification Concerns
· Check Cashing Guidelines
· Identification Rationale
· Examining Endorsements
· Know Your Money
· Scams & Fraudulent Schemes


Part Two Modules

1. Provide Extraordinary Service
· Get on Purpose
· Make Their Day
· What the Member Wants
· Effective Communication
· Five Habits of Highly
Successful Tellers

2. Ace Cross-Selling & Referrals
· Product Knowledge Proficiency
· Be Inquisitive, Engaging and
Prepared
· Spot Opportunities; Start
Conversations
· Suggest Solutions; Share
Information
3. Master the Balancing Act
· Ten Things You Must Do
· Six Things You Never Do
· Avoid Outages and Interruptions
· Halt Transpositions


Illinois Pricing:
Affiliate: $ 300.00
Non-Affiliate: $600.00

Out of State Pricing:
Regular: $ 350.00

Contact: Cheryl Washington (Illinois Credit Union League)
Phone: 630-983-3417
Fax: 630-983-3212
Email: cheryl.washington@ilcusys.org


Speaker: Honey Shelton
Speaker Bio:
Shelton has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country.


Location(s):

Location 1:
Telephone - July 09, 2013: 10:00 am CT
Duration: 12:00 pm CT

Online registration for this event has ended.