Telephone Collection Tips (Session Code: 443)
Your telephone is the most efficient tool in reaching your members to collect on a past due account. Collectors who use persuasive and personalized words often have the most success. The right words can increase payments in full, calm angry members and sometimes sway apathetic consumers. Learn some tips on how to make the words work for you in your credit union's collections.
Affiliate: $ 100.00
Out of State Pricing:
Regular: $ 150.00
Contact: Cheryl Washington (Illinois Credit Union League)
Telephone - March 18, 2014: 10:00 am CT
Duration: 11:00 am CT