EVENT: Telephone Skills (Session Code: 652)
How the times have changed, to say the least is an understatement, especially when it comes to technology. One technological change is, the telephone. From old time party lines, to today’s cell phones, and smart phones, the technology is quite different. Despite the difference, telephones still do the same thing. That is, they allow two people to communicate.

During this Quickbite, participants will learn skills to be successful, efficient and effective when using the telephone.

Topics to be covered include:

• Pros And Cons Of The Telephone
• Words And Phrases To Avoid
• Don't Pick Up The Phone Until
• The Incoming Call
• Taking Control Of A Call
• The Outgoing Call
• Problems Using The Phone
• How And Not What
• Understanding The Picture
• The Importance Of Courtesy
• Texting – Do I Or Don’t I?


Illinois Pricing:
Affiliate: $ 100.00
Non-Affiliate: $200.00

Out of State Pricing:
Regular: $ 150.00

Contact: Cheryl Washington (Illinois Credit Union League)
Phone: 630-983-3417
Fax: 630-983-3212
Email: cheryl.washington@ilcusys.org


Speaker: John Baptista, Jr.
Speaker Bio:
John Baptista, Jr. experience combines over 37 years in the financial industry, including 32 years in management, and over three decades as a trainer and consultant. His lifetime of customer relations and ‘real world’ experiences, provide a new learning dimension to each of his programs and training seminars. He is an alumnus of the University Of Southern California and the University of San Diego.

Location(s):

Location 1:
Telephone - October 23, 2014: 10:00 am CT
Duration: 11:00 am CT

Securely Register for Telephone Skills

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Register as non-affiliated Illinois CU