EVENT: REG E (Session Code: 481)
Reg E claims are among the most common complaints about credit unions received by the National Credit Union Administration. Do you know the credit union's rights and responsibilities?

This audio conference will cover:
· Issuance of access devices
· Disclosures and notices
· Statement requirements
· Handling consumer complaints
o What constitutes an unauthorized transaction
o What to look at when conducting an investigation
o Proper timeframes for completing an investigation
· ACH, home banking, audio response and more!


Illinois Pricing:
Regular: $ 99.00

Out of State Pricing:
Regular: $ 119.00

Contact: Mary Jaros (Illinois Credit Union League)
Phone: 630-983-3466
Fax: 630-983-3212
Email: mary.jaros@ilcusys.org

Speaker: Mary-Lou Heighes
Speaker Bio:
 Mary-Lou Heighes has been involved in the credit union movement since 1989. Her areas of expertise involve marketing, collections, general operations, lending, and compliance. She is a CUNA-certified Credit Union Compliance Expert, and is President of Compliance Plus, Inc. which provides compliance, training, strategic planning and consulting services to credit unions.

Ms. Heighes was the Senior Research and Information Consultant for the California/Nevada Credit Union League where she worked for 7 years answering credit union compliance and operational questions and producing bulletins for member credit unions on operational and regulatory changes, and worked closely with the legal department on statutory changes affecting credit unions.

Location(s):

Location 1:
Telephone - June 02, 2010: 10:00 am Central
Duration: 1 Hour

Online registration for this event has ended.