EVENT:
Collections (Session Code: 603)
Taking Collections to the Next Level! This seminar focuses on the essential elements of an effective collections program that centers on the role of member service. Yes, Member Service! The current credit crunch is having a negative impact on many of your members and credit unions are in a unique position to assist them. Is your collections staff ready to help both the member and the credit union weather the storm?
It is never the right answer to say “Well, that’s always the way we’ve done it.” Now, more than ever, every credit union needs to reassess its collections function to make sure the CUs are getting the most out of their limited resources. Since credit unions exist for the benefit of their members, David Reed shows how to make that the centerpiece of your collection efforts. This workshop will be an operationally focused session that builds on practical experience and creative tools for assisting members in financial need while creating a more effective collections process within the credit union.
This session will cover:
· Collections as a Member Service
· Early identification of economically troubled members
· Understanding your credit union’s value proposition
· The Importance of loan documents
· Basics of the collection phone call
· Overcoming typical member objections to payment
· Dealing with difficult members
Illinois Pricing:
Regular: $ 169.00
Out of State Pricing:
Regular: $
169.00
Contact: Greg Framarin (Illinois Credit Union League)
Phone: 630-983-3420
Fax: 630-983-3212
Email:
gregory.fframarin@ilcusys.org