EVENT: Telelphone Etiquette (Session Code: 460)
Today's young credit union members are doing up to 75 percent of their credit union transactions by telephone. Even their parents are taking their in-branch business to the phone lines. In fact, analysts predict that within five years, most routine credit union transactions will be conducted on the phone or online. No wonder a positive telephone presence is rated by managers as one of the most important skills they look for in a member-contact position!

In this 60-minute phone seminar you’ll learn how to create a positive telephone presence that will help you establish immediate rapport with members. Moreover, you’ll learn how to deliver top-notch service over the phone.


Illinois Pricing:
Regular: $ 99.00

Out of State Pricing:
Regular: $ 119.00

Contact: Drew Kayvani (Illinois Credit Union League)
Phone: 630-983-3418
Fax: 630-983-3212
Email: drew.kayvani@ilcusys.org

Speaker: Kellie Kettelbooeter
Speaker Bio:
 Kellie Kettelboeter is one of the country's most sought-after sales and service trainers. During her tenure in the credit union movement, she has trained thousands of employees and has consulted with more than 50 credit union clients, helping them develop and manage a sales and service culture. She brings real world, hands-on experience to her clients having also served as a Branch Manager and as the National Training Director of a large credit union prior to her consulting work. This hands-on familiarity with coaching both frontline and support employees makes her keenly aware of the unique nature of credit unions, and the challenges that they face.

Known for her enthusiastic, straightforward and honest approach, Kelly is an advocate for positive change and the credit union philosophy. She helps people and organizations recognize and leverage their potential, strengths and skills to achieve results.

Kelly received her graduate degree in Human Resources and Communication at Elmhurst College. Kelly is a certified trainer in CUNA Mutual's Business Development Sales Training©, Sales Leadership Strategies© and Service Edge Training© (a program focused on Credit Life and Disability sales). In addition, Kelly is certified in Advanced Need Analysis and Web-Based Training from Langevin©.

Location(s):

Location 1:
Telephone - April 21, 2010: 10:00 am Central
Duration: 1 Hour

Online registration for this event has ended.