The How & WOw of Customer Service (Session Code: 408)
The Member Revolution is in full swing and power has shifted to the member. A fantastic product or service may bring your members in the door, but only one factor will bring them back an exceptional experience. Strategically investing in and managing the member experience is a business tool that integrates the entire credit union in its desire to connect with its members, inherently inspiring them to choose the credit union over all other financial institutions.
In dissecting, designing, measuring, and improving your member’s experience with your product or service, your credit union can transform its image and brand, making you more essential – more indispensable – to your member’s life. With clearly defined and well-implemented front line leadership behaviors, the “how” of “wow” is delineated, allowing you to understand and demonstrate your distinctiveness in a jam-packed marketplace. In a world where first-rate member service is the expected norm, it’s time to abandon being just competitive and concentrate on becoming a required, central part of life.
Affiliate: $ 100.00
Out of State Pricing:
Early: $ 150.00 (before 0000-00-00 ) Regular: $ 0.00
Contact: Drew Kayvani (Illinois Credit Union League)
Telephone - QB - January 18, 2012: 10:00 am Central Tim
Duration: 11:00 am Central Tim