EVENT: Negotiating Skills to Capture Higher Rates & Fees (Session Code: 493)
Most Americans-and that includes Credit Union employees-don’t like to negotiate. They would rather be the “hero” to their member by getting the lowest cost. Five years ago that was affordable but today the situation calls for a different approach for financial institutions. Industry changes make it more imperative to get higher fees from as many services as possible. This workshop shows how to create win-win results for the Credit Union and member; how to
manage face-to-face meetings in which the Credit Union representative keeps the upper hand. It will address how to use proven negotiating tactics to uncover true customer needs.

Touch points will include:
· The critical strategic discovery questions
· Managing face-to-face negotiations for more profit
· Negotiating ploys and counter tactics
· Success tips for Win-Win negotiations

Illinois Pricing:
Affiliate: $ 85.00
Non-Affiliate: $338.00

Out of State Pricing:
Regular: $ 175.00

Contact: Greg Framarin (Illinois Credit Union League)
Phone: 630-983-3420
Fax: 630-983-3212
Email: gregory.framarin@ilcusys.org

Speaker: Rick Wemmers
Speaker Bio:
Rick Wemmers is an entertaining, high-quality content speaker and proven expert on business and employee development success techniques. Over the past 29 years, he has counseled numerous financial institutions of all sizes across America on solving unique growth and people development challenges. He also has similar experiences with companies in 50 different industries, from Fortune 100 to small startups.

He was elected one of the youngest vice presidents of the world’s largest marketing company and was awarded the internationally recognized Effie Award, which is given in recognition of outstanding marketing success.


Location 1:
Telephone - Telecourse - June 28, 2012: 10:00 am CT
Duration: 12:00 pm CT

Online registration for this event has ended.