EVENT: Telephone Skills to Develop CU Relationships (Session Code: 650)
More and more of our members interface with us via phone or Internet. This one-hour session gives the audience solid skills and new mindsets on establishing and cultivating closer relationships with our members. Enhance your personal image and build more business via the phone.

Session components will include:
· Memorable first impressions
· Engaging open ended questions
· Service reassurance
· Essential follow up..."count on me!"
· The professional "you!"

Illinois Pricing:
Affiliate: $ 100.00
Non-Affiliate: $200.00

Out of State Pricing:
Regular: $ 150.00

Contact: Drew Kayvani (Illinois Credit Union League)
Phone: 630-983-3418
Fax: 630-983-3212
Email: drew.kayvani@ilcusys.org

Speaker: Lynn Guilliani
Speaker Bio:
Lynn Guiliani is the President and founder of Progressions Inc. a consulting company specializing in Sales, Service and Leadership Training for Credit Unions. She has over 30 years of experience in the Financial Industry, working in both CU’s and Banks. Lynn’s thorough knowledge of banking helps her to create a personal rapport with her participants, as they know “she’s been there”!


Location 1:
Telephone - Quickbite - October 10, 2012: 10:00 am CT
Duration: 11:00 am CT

Online registration for this event has ended.