Telephone Skills to Develop CU Relationships (Session Code: 650)
More and more of our members interface with us via phone or Internet. This one-hour session gives the audience solid skills and new mindsets on establishing and cultivating closer relationships with our members. Enhance your personal image and build more business via the phone.
Session components will include:
· Memorable first impressions
· Engaging open ended questions
· Service reassurance
· Essential follow up..."count on me!"
· The professional "you!"
Affiliate: $ 100.00
Out of State Pricing:
Regular: $ 150.00
Contact: Drew Kayvani (Illinois Credit Union League)
Telephone - Quickbite - October 10, 2012: 10:00 am CT
Duration: 11:00 am CT